1 Pannikin Street, Rochedale South QLD 4123
p: 07 3841 1333
f: 07 3841 8017
Monday: 8.00am to 5.30pm
Tuesday: 8.00am to 5.30pm
Wednesday: 8.00am to 5.30pm
Thursday: 8.00am to 5.30pm
Friday: 8.00am to 2.00pm
Public Holidays: Closed
Listed below is all the information relating to our practice. Remember you can book an appointment online anytime. Simply click the Book Appointment Button.
If you cannot find the information you require please call our practice on 07 3841 1333 during surgery hours.
You can make your appointment online 24/7
Medicross operates an appointment system. A standard appointment is usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, centrelink forms, procedure or complex/multiple problems, please ask for a longer appointment. Please ensure a separate appointment is made for each family member. Appointments are made for 10 minute intervals (depending on the doctor). Appointment slots are held aside each day for same day urgent consultations or sick children.
Medicross Springwood is a bulk billing practice. All patients who present with a current Medicare Card or DVA Card will be bulk billed for eligible services. Patients without a valid Medicare card will be charged a fee at the time of consultation. Employment and Commercial Driver Medicals are not covered by Medicare and will incur a private fee.
Private Patients Standard Consult $80.00
Private Patients Long Consult $130.00
Employment/Commercial Driver Medical $130.00
Medical assistance is available after hours through the
Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.
Nobody likes to be kept waiting! Our staff do understand and we try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.
Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.
If your require assistance, please feel free to ask one our staff members. They will be happy to help.
Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to:
Teresa Van Dam, Practice Manager
1 Pannikin Street, Rochedale South 4123
Telephone: 07 3841 1333
Fax: 07 3841 8017
From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.
We believe that problems are best dealt with through the Practice or alternatively our Head Office.
However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.
Office of the Health Ombudsman: PO Box 13281 George Street, Brisbane Qld 4003, Phone: 133 646
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.
Whatever you preferred language, we can help you organise an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.
Medicross Springwood uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an “over the phone” service or with 48 hours notice an “on site” service.
A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.
Our practice can provide Health Assessments & Care Plans through our CDM Health Nurse.
Results are reviewed by the doctors and acted upon in a timely manner with your health in mind. We will contact you if necessary.