This section of the website provides information for patients and answers frequently asked questions. If you do not find the information you need please contact your local Medicross Medical Centre. Medicross Medical Pty Ltd are GPA Accredited.
Patient Privacy: This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask your local Medicross Practice.
Communications Policy: Our independent Medical Practitioners at Medicross Practice’ policy on receiving and returning phone calls and electronic communication may vary. All urgent phone and electronic communication are given to the Practice’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Independent Medical Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.