We’ve summarised information for patients and answers to frequently asked questions. If you can’t find the information you need please contact your local Medicross Medical Centre.
Medicross Medical Pty Ltd are GPA Accredited.
PATIENT PRIVACY POLICY AT MEDICROSS MEDICAL
Each Medicross Medical practice protects our patients’ personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask reception at your local Medicross practice. We’d happily be of assistance to you for more information.
COMMUNICATIONS PRIVACY AT MEDICROSS MEDICAL
The policies on receiving and returning phone calls and electronic communications may vary at our independent Medical Practitioners. All urgent phone and electronic communications are given to the practices’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Independent Medical Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.
The majority of our surgeries bulk bill all patients with a current Medicare card. For information regarding the specific billing arrangements of the surgery you would like to visit please go to the information section for your local surgery.
For private patients fees are payable at the time of consultation by cash or credit cards including MasterCard, Visa or via EFTPOS.
Nobody likes to be kept waiting. Our staff understand this and endeavour to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical practice – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff before you arrive for your appointment to confirm whether your doctor is running on time.
Yes, all Medicross practices have pathology collection centres onsite for your convenience.
Medicross Medical offers the services of a range of Allied Health Professionals at all of our surgeries. Services currently offered at our surgeries include: Physiotherapist, Exercise Physiologist, Psychologist, Podiatrist, Dietician and Diabetes Educator.
Medicross Medical offers recall systems for Pap Smears, Immunisations and Chronic Disease Management. You will be offered the choice of being enrolled on the pap smear register at the time of your consultation. The Australian Immunisation register keeps a record of all vaccinations given and will generate a reminder notice for us when vaccinations are overdue.
BEST MEDICAL PRACTICES FROM THE GOLD COAST TO BRISBANE
Medicross Medical looks forward to taking care of your health. We are compassionate about people and passionate about medicine. Find your nearest Medicross practice to book your appointment with us.
