Woolworths Shopping Complex, 761-763 Deception Bay Road, Rothwell QLD 4022
p: 07 3203 0749
f: 07 3293 4603
Monday: 8.00am to 5.00pm
Tuesday: 8.00am to 5.00pm
Wednesday: 8.00am to 5.00pm
Thursday: 8.00am to 5.00pm
Friday: 8.00am to 5.00pm
Saturday: 8.30am to 12.30pm
Public Holidays: Closed
Listed below is all the information relating to our practice. Remember you can book an appointment online anytime. Simply click the Book Appointment Button.
If you cannot find the information you require please call our practice on 07 3203 0749 during surgery hours.
You can make your appointment online 24/7
Medicross operates an appointment system. A standard appointment is usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, centrelink forms, procedure or complex/multiple problems, please ask for a longer appointment. Please ensure a separate appointment is made for each family member. Appointments are made for 10 minute intervals (depending on the doctor). Appointment slots are held aside each day for same day urgent consultations or sick children.
Medicross Rothwell is a mixed billing practice. Patients without a valid Medicare card will be charged a fee at the time of consultation. Employment and Commercial Driver Medicals are not covered by Medicare and will incur a private fee.
Standard consult – $70
Failing to attend without notice fee – $40
Long consult – $110
The employment medical/commercial driver’s licence is the same as the website – $130.
We will still offer bulk billing to all concession cardholders, DVA Gold cardholders, children under the age of 16, and patients over the age of 65. Please note that all consultations on Saturdays will be mixed billed. No bulk billing fees will be applicable on Saturdays or public holidays.
Medicross Rothwell provides the following Allied Health Services;
Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.
Nobody likes to be kept waiting! Our staff do understand and we try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.
Should you no longer require your appointment please let us know. We do charge a NO SHOW fee of $40.00, if you do not arrive for your appointment.
If your require assistance, please feel free to ask one our staff members. They will be happy to help.
Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to:
Carly Duncan, Practice Manager
761-763 Deception Bay Road, Rothwell, QLD 4022
Telephone: 07 3203 0749
Fax: 07 3293 4603
From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.
We believe that problems are best dealt with through the Practice or alternatively our Head Office.
However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.
Office of the Health Ombudsman: PO Box 13281 George Street, Brisbane Qld 4003, Phone: 133 646
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.
Whatever you preferred language, we can help you organise an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.
Medicross Rothwell uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an “over the phone” service or with 48 hours notice an “on site” service.
A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.
Our practice can provide Health Assessments & Care Plans through our CDM Health Nurse.
Results are reviewed by the doctors and acted upon in a timely manner with your health in mind. We will contact you if necessary.
Reception can be emailed at email@example.com
Due to time constraints, doctors are not able to take non-urgent phone calls from patients and cannot always return phone calls. It is preferred that patients make an appointment to discuss any concerns a doctor in person. The receptionist will take a message and returning your call will be at the discretion of the doctor. Urgent phone calls will be put through to the doctor or nurse on duty
Further details of our communication policy are available on request from staff