WELCOME TO

MEDICROSS HELENSVALE

Medicross Helensvale is our Medicross Medical Practice located Helensvale on the Gold Coast. If you need an excellent GP in the Helensvale area please book an appointment with us today. New patients are welcome.

CONTACT

OPENING HOURS

Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday CLOSED
Public Holidays CLOSED
Medicross Coomera Medical Services

You can make your appointment online 24/7


This medical practice operates on an appointment system.

  • A standard appointment is usually enough time to deal with most health issues.
  • For an Insurance or Employment Medical, Centrelink Forms, a Procedure or Complex/Multiple Problems, please request a longer appointment.
  • A separate appointment for each family member is required.
  • Appointments are made for 10 minute intervals (depending on the doctor).
  • Appointment slots are set aside each day for same-day urgent consultations or sick children.

Bulk Billing is available for:

 

  • All Pension Card Holders
  • Health Care Card Holders
  • Medicare Card Holders (current) including Reciprocal Card Holders

 

Private billing is applicable for:

 

  • Pap-smears – Female Doctors (Bulk billed with concession card)
  • Insurance Paperwork
  • Commercial Driver’s License
  • Employment Medicals
    Fibre Glass / Plaster Cast


Doctors will discuss any other payments required with our patients before any treatment given.

Health Services available to you:

 
  • General Consultations
  • Skin Cancer Clinic
  • Women’s Health
  • Men’s Health
  • PRP – Platelet Rich Plasma Injections for Musculoskeletal Injuries
  • Ear Toilette using Microscope
  • Retinography
  • ABI Doppler
  • Skin Cancer Clinic
  • Antenatal Care
  • Child Health
  • Mental Health
  • Sexual Health
  • ECG / Heart Check
  • Vaccinations
  • Minor Surgery
  • Psychologists
  • Physiotherapist
  • Exercise Physiologist
  • Dietician
  • Podiatrist
  • Diabetes Educator
  • On Site Pathology
  • Work Cover
  • Pre-Employment Medicals
  • Travel Medicines
  • Driver Medicals
  • Fracture & Wound Care
  • INR Monitoring
  • Retinography

Please contact our surgery to arrange an appointment or for further information regarding these services.

National Home Doctor Service

Medical assistance is available after hours through the National Home Doctor Service.

Phone 13 74 25

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

We try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.

Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.

If you require assistance, please feel free to ask one our staff members. We are happy to help.

Our goal is to provide a quality and professional medical service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to the Practice Manager at this medical practice (contact details can be found in the contact info box).

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

Whatever your preferred language, we can help you arrange an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.

This medical practice uses the Telephone Interpreter Service 1300 131 450 when required. We can arrange an “over the phone” service or an “on site” service with 48 hours notice.

A medical certificate may only be issued after an examination by a doctor, you will therefore need to make an appointment to see the doctor in person.

Our practice can provide Health Assessments & Care Plans through our CDM Health Nurse.

Results are reviewed by the doctors and acted upon in a timely manner with your health in mind. We will contact you if necessary.

Due to time constraints, doctors are not able to take non-urgent phone calls from patients and cannot always return phone calls. It is preferred that patients make an appointment to discuss any concerns with a doctor in person. Our receptionist will take a message and returning your call will be at the discretion of the doctor. Urgent phone calls will be put through to the doctor or nurse on duty.

Further details of our communication policy are available on request from our reception staff.

MEET OUR DOCTORS AT