A medical certificate may only be issued after an examination by a doctor, you will therefore need to make an appointment to see the doctor in person.
Upper Coomera Medical Centre is our Medicross Medical Practice conveniently located in Upper Coomera on the Gold Coast. If you need an excellent GP in the Upper Coomera area please book an appointment with us today. New patients are welcome.
This medical practice operates on an appointment system.
Walk In Appointments:
Walk-in appointments are accepted, however there may be an unavoidable wait as priority is given to patients who have a booked an appointment with their GP. All patients should present to reception with their current Medicare Card. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding
Upper Coomera Medical Centre is a Bulk Billing Practice. None Medicare Card holders will incur a fee, please speak with our admin to confirm fee structure.
A fee will apply to the following consultations;
Please see our friendly reception team for current fee’s & available Bulk Billing services.
Doctors will discuss any other payments required with our patients before any treatment given.
A Non Attendance fee of $70.00 will apply whereby you fail to provide notice. This fee is none rebateable.
Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.
We try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.
Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.
If you require assistance, please feel free to ask one our staff members. We are happy to help.
Our goal is to provide a quality and professional medical service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to the Practice Manager at this medical practice (contact details can be found in the contact info box).
From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.
We believe that problems are best dealt with through the Practice or alternatively our Head Office.
However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.
Office of the Health Ombudsman: PO Box 13281 George Street, Brisbane Qld 4003, Phone: 133 646
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.
Whatever your preferred language, we can help you arrange an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.
This medical practice uses the Telephone Interpreter Service 1300 131 450 when required. We can arrange an “over the phone” service or an “on site” service with 48 hours notice.
Telephone Policy
Most issues are best dealt with in consultation with your GP who will endeavour to take your call where practical. At times, your GP may be attending to other patients and may need to return your call. Please inform our reception staff if your call is urgent, calls will be put through to the doctor or nurse on duty
Practice Communication Privacy Policy. The policies on receiving and returning phone calls and electronic communications may vary at our independent Medical Practitioners. All urgent phone and electronic communications are given to the practices’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Independent Medical Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.
Patient Health Information
Management of Patient Health Information – Our medical centre complies with all confidentiality and privacy obligations. Please refer to our privacy policy, or request a copy from reception. Our privacy policy is also online at www.medicross.com.au/privacy-policy
Please see the link below for a copy of Medicross Upper Coomera’s Practice Information Sheet. This document includes information about
Medicross Medical PTY LTD™ currently operates 18 independent Medical Centres across Queensland with more Doctors and more Medical Centres coming soon. Our GP Clinics are all staffed by our professional team of Doctors, Allied Health Professionals, Nursing & Support Staff.
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