ELITE MED SANCTUARY COVE

Most appointments are standard consultations. A full schedule fee of all other fees are available upon request.

Our medical centre operates on an appointment and walk-in basis. To book an appointment please call (07) 5577 8066 or book online by clicking the Book Now button. 

Urgent appointments will be seen by the next available GP. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty.

Walk-in appointments are accepted, however there may be an unavoidable wait as priority is given to patients who have a booked an appointment with their GP. All patients should present to reception with their current Medicare Card. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.

Elite Med Sanctuary Cove is a mixed billing practice and we offer bulk-billing to children under the age of 16 years old and DVA gold card holders.

We offer reduced out of pocket fee for pensioners.

STANDARD CONSULTATION
A consultation that lasts less than 20 minutes: $85.00

LONG CONSULTATION
Between 20-40 minutes: $140.00

HORMONE CONSULTATION
Initial Hormone Consultation: $85.00 (Medicare rebates apply)
Initial Hormone Follow-Up: $190.00 (Medicare rebates apply)
Hormone Follow up 3/6 monthly : $140.00 (Medicare rebates apply)

ANTENATAL INITIAL CONSULTATION *Includes antenatal ultrasound: $85.00

All childhood immunisations, repeat referrals, review of results and some procedures are bulk-billed.

Fees may vary due to the length and complexity of a consultation and are determined by the GP. Many complex services such as health assessments and management plans are also bulk billed. Payment of fees is required at the time of consultation.

We have EFTPOS facilities and accept Mastercard and Visa. Our staff, through our Medicare Ezyclaim and on-line services, are happy to lodge your Medicare claim enabling rapid rebates. Medicare offices are located in Ashmore and Southport.

DOWNLOAD FOR OUR MIXED BILLING EXPLAINED

Management of Patient Health Information – Our medical centre complies with all confidentiality and privacy obligations. Please refer to our privacy policy, or request a copy from reception. Our privacy policy is also online at www.medicross.com.au/privacy-policy

The policies on receiving and returning phone calls and electronic communications may vary at our independent Medical Practitioners. All urgent phone and electronic communications are given to the practices’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Independent Medical Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.

Our goal is to provide a quality and professional medical service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to the Practice Manager at this medical practice (contact details can be found in the contact info box).

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au

Our centre participates in the national, state or territory directory reminder systems, and centre specific reminder systems, which inform you of recurring healthcare issues such as annual checkups, care planning and immunisations. Please advise reception if you do not wish to receive reminders. Patients will be contacted for recall where clinically indicated.

Most issues are best dealt with in consultation with your GP who will endeavour to take your call where practical. At times, your GP may be attending to other patients and may need to return your call. Please inform our reception staff if your call is urgent.

Please call Triple Zero (000) or attend the nearest hospital in an emergency. The nearest hospital to the centre is: Gold Coast University Hospital, 1 Hospital Lane, Southport QLD 4215.

For patients with language difficulties a telephone translator service can be arranged on 131 450. For patients with hearing difficulties an Auslan interpreter can be arranged on 1300 287 526. Please advise the receptionist if you think this might be needed.

Elite Med provides the following Allied Health Services;

• Dietician

• Physiotherapy

• Psychologist

• Diabetes Educator

• Exercise Physiologist

• Chiropractor

Please ring our surgery on 07 5577 8066 to arrange an appointment or for further information regarding these services.

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

We book most consultations as standard consultations and do our best to keep to these times to prevent inconvenient delays to you.

If you feel that you require a consultation longer than a standard consultation, please inform the staff at reception and they will try and accommodate your needs.

When there is an urgent situation e.g. a patient has a heart attack, this will take precedence over booked patients and may create unforeseen delays.

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.