MEDICROSS HOPE ISLAND

You can make your appointment online 24/7

• A standard appointment is usually enough time to deal with most health issues.
• For an Insurance or Employment Medical, Centrelink Forms, a Procedure or Complex/Multiple Problems, please request a longer appointment.
• A separate appointment for each family member is required.
• Appointments are made for 10 minute intervals (depending on the doctor).
• Appointment slots are set aside each day for same-day urgent consultations or sick children.

Medicross Hope Island is a mixed billing practice we offer bulk-billing to children under the age of 16 years old and DVA gold card holders.

All childhood immunisations, repeat referrals, review of results (t&c apply) and some procedures are bulk-billed.

Fees may vary due to the length and complexity of a consultation and are determined by the GP. Complex services such as mental health care plans, health assessments and care plan/management plans are also bulk billed. Payment of fees is required at the time of consultation.

STANDARD CONSULTATION
A consultation that lasts less than 20 minutes: $85.00
Medicare rebate: $42.85
Out of pocket: $42.15

LONG CONSULTATION
Between 20-40 minutes: $125.00
Medicare rebate: $82.90
Out of pocket: $42.10

After-Hours fees apply from Saturday 1pm, All day Sunday, Public Holidays and before 8am on a weekday

AFTER HOURS STANDARD CONSULTATION
A consultation that lasts less than 20 minutes: $115.00
Medicare rebate: $55.80
Out of pocket: $59.20

AFTER HOURS LONG CONSULTATION
Between 20-40 minutes: $155.00
Medicare rebate: $95.70
Out of pocket: $59.30

We have EFTPOS facilities and accept Mastercard and Visa. Our staff, through our Medicare on-line claiming services, are happy to lodge your Medicare claim enabling rapid rebates.

Private billing is applicable for:

• Pap-smears – Female Doctors (Bulk billed with concession card)
• Insurance Paperwork
• Commercial Driver’s License
• Employment Medicals
  Fibre Glass / Plaster Cast

Doctors will discuss any other payments required with our patients before any treatment given

Doctors will discuss any other payments required with our patients before any treatment given.

Health Services available to you:

• General Consultations
• Skin Cancer Clinic
• Women’s Health
• Men’s Health
• PRP – Platelet Rich Plasma Injections for Musculoskeletal Injuries
• Ear Toilette using Microscope
• Retinography
• ABI Doppler
• Skin Cancer Clinic
• Antenatal Care
• Child Health
• Mental Health
• Sexual Health
• ECG / Heart Check
• Vaccinations
• Minor Surgery
• Psychologists
• Physiotherapist
• Exercise Physiologist
• Dietician
• Podiatrist
• Diabetes Educator
• On Site Pathology
• Work Cover
• Pre-Employment Medicals
• Travel Medicines
• Driver Medicals
• Fracture & Wound Care
• INR Monitoring
• Retinography

Home visits are available in special circumstances. Please discuss these options with the reception staff or your doctor.

Medical assistance is available after hours through the National Home Doctor Service.

Phone 13 74 25

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

We try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.

Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.

If you require assistance, please feel free to ask one our staff members. We are happy to help.

Our goal is to provide a quality and professional medical service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to the Practice Manager at this medical practice (contact details can be found in the contact info box).

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

Whatever your preferred language, we can help you arrange an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.

This medical practice uses the Telephone Interpreter Service 1300 131 450 when required. We can arrange an “over the phone” service or an “on site” service with 48 hours notice.

The policies on receiving and returning phone calls and electronic communications may vary between our independent Medical Practitioners. All urgent phone and electronic communications are given to the practice’s Registered Nurse on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our independent Medical Practitioner is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner. request from our reception staff.

Further details of our communication policy are available on request from our reception staff.

Emergency walk-in appointments are welcome, however please be aware these are triaged and wait time will vary. All patients should present to reception with their current Medicare Card. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.