MEDICROSS GREENBANK

You can make your appointment online 24/7

This medical practice operates on an appointment system.

• A standard appointment is usually enough time to deal with most health issues.
• For an Insurance or Employment Medical, Centrelink Forms, a Procedure or Complex/Multiple Problems, please request a longer appointment.
• A separate appointment for each family member is required.
• Appointments are made for 10 minute intervals (depending on the doctor).
• Appointment slots are set aside each day for same-day urgent consultations or sick children.

Medicross Greenbank is a MIXED billing clinic. Many of our patients will be charged an up-front fee and receive a Medicare rebate for the appointment.

• You may be privately billed even if you have previously been bulk billed.
• You will be privately billed (including children, concession and pension card holders) if:
  • You are a new patient
  • If your appointment is before 8am
  • If your appointment is not with your usual Medicross Greenbank GP
  • If you are not a current active patient (no visits in the past 12 months)

STANDARD CONSULTATION
A consultation that lasts less than 20 minutes: $78.00
Medicare rebate: $42.85
Out of pocket: $35.15

LONG CONSULTATION
Between 20-40 minutes: $125.00
Medicare rebate: $82.90
Out of pocket: $42.10

Health Services available to you:

• General Consultations
• Skin Cancer Clinic
• Women’s Health
• Men’s Health
• ABI Doppler
• Skin Cancer Clinic
• Antenatal Care
• Child Health
• Mental Health
• Sexual Health
• ECG / Heart Check
• Vaccinations
• Minor Surgery
• Psychologists
• Physiotherapist
• Dietician
• Podiatrist
• On Site Pathology
• Work Cover
• Pre-Employment Medicals
• Travel Medicines
• Driver Medicals
• Iron Infusions
• Chronic Disease Management

Please contact our surgery to arrange an appointment or for further information regarding these services.

Medical assistance is available after hours through the National Home Doctor Service.

Phone 13 74 25

Home visits are available in special circumstances. Please discuss these options with the reception staff or your doctor.

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

We try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.

Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.

If you require assistance, please feel free to ask one our staff members. We are happy to help.

Our goal is to provide a quality and professional medical service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to the Practice Manager at this medical practice (contact details can be found in the contact info box).

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

Whatever your preferred language, we can help you arrange an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.

This medical practice uses the Telephone Interpreter Service 1300 131 450 when required. We can arrange an “over the phone” service or an “on site” service with 48 hours notice.

The policies on receiving and returning phone calls and electronic communications may vary at our independent Medical Practitioners. All urgent phone and electronic communications are given to the practices’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Independent Medical Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.

Further details of our communication policy are available on request from our reception staff.

Please see the link below for a copy of Medicross Greenbank’s Practice Information Sheet. This document includes information about

• Our Services
• How to make appointments/ walk in appointments
• Repeat prescriptions/referrals/certificates and results
• Our policy regarding failure to attend an appointment
• Medicross Greenbank’s billing arrangements
• Privacy Policy – Link to full document is below
• Communication Policy
• Recall and Reminder systems
• Interpreter services
• After Hours Care
• Our policy regarding aggressive behaviour 
• How to provide patient feedback

Practice Information Sheet

Appointments are required. All patients should present to reception with their current Medicare Card. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.

Please see below a copy of Medicross Greenbank’s Privacy Policy

Protecting Your Privacy Brochure for Patients – Updated July 2023

Our website does not capture or store any patient information. We offer a feedback form online for patients to enter a name, email and message. This may be done under a pseudonym. Completed forms are emailed to HR and deleted once actioned.

We do provide a link to a third-party appointment software package called Hot Docs for online appointment booking. Their Privacy Policy can be viewed at: https://practices.hotdoc.com.au/privacy-policy/