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MEDICROSS INFORMATION AND ANSWERS TO YOUR QUESTIONS

FREQUENTLY ASKED QUESTIONS

We’ve summarised information for patients and answers to frequently asked questions. If you can’t find the information you need please contact your local Medicross Medical Centre.

Medicross Medical Pty Ltd are GPA Accredited. 

GPA Accreditation Medicross Medical
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PATIENT PRIVACY POLICY AT MEDICROSS MEDICAL

Each Medicross Medical practice protects our patients’ personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask reception at your local Medicross practice. We’d happily be of assistance to you for more information.

COMMUNICATIONS PRIVACY AT MEDICROSS MEDICAL

The policies on receiving and returning phone calls and electronic communications may vary at our independent Medical Practitioners. All urgent phone and electronic communications are given to the practices’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Independent Medical Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.

Medicross Medical Payments Billing

PAYMENTS
& BILLING

WHAT ARE THE PATIENT FEES?

The majority of our surgeries bulk bill all patients with a current Medicare card. For information regarding the specific billing arrangements of the surgery you would like to visit please go to the information section for your local surgery.

WHAT ARE THE BILLING ARRANGEMENTS?

For private patients fees are payable at the time of consultation by cash or credit cards including MasterCard, Visa or via EFTPOS.

Waiting times Medicross Medical

WAITING
TIME

WHAT IS THE WAITING TIME FOR DOCTORS?

Nobody likes to be kept waiting. Our staff understand this and endeavour to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical practice – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff before you arrive for your appointment to confirm whether your doctor is running on time.

STANDARD
APPOINTMENT

WHAT IS A STANDARD APPOINTMENT VS A LONG APPOINTMENT?

A standard appointment is usually booked for 10 minutes. Please ask the receptionist to book a longer consultation if you need a general check-up, have multiple or complex problems or need a consultation that will include counselling.

Medicross Medical After Hours

AFTER
& HOURS

WHAT IF I NEED TO SEE A DOCTOR AFTER HOURS?

Please contact the National Home Doctor Service on 13 74 25

National Home Doctor Service

Medicross Medical Pathology Collection

PATHOLOGY
COLLECTION

IS THERE A PATHOLOGY COLLECTION CENTRE NEARBY?

Yes, all Medicross practices have pathology collection centres onsite for your convenience.

Medicross Medical Health Records

MEDICAL
RECORDS

HOW ARE MY MEDICAL RECORDS KEPT??

We follow the recommended guidelines for confidential storage of all personal information in accordance with the National Privacy Legislation. For a copy of our privacy policy please contact our surgery

HOW DO I GET MY RECORDS TRANSFERRED TO MEDICROSS?

You will be required to sign an authority form which will allow us to obtain your medical records. Please speak with one of our friendly medical receptionists and we’ll arrange it for you.

Medicross Medical Allied Health Professionals

ALLIED HEALTH
PROFESSIONALS

DOES YOUR SURGERY OFFER ALLIED HEALTH APPOINTMENTS?

Medicross Medical offers the services of a range of Allied Health Professionals at all of our surgeries. Services currently offered at our surgeries include: Physiotherapist, Exercise Physiologist, Psychologist, Podiatrist, Dietician and Diabetes Educator.

Medicross Medical Reminders Recalls

REMINDERS
& RECALLS

DOES YOUR SURGERY OFFER A RECALL SYSTEM?

Medicross Medical offers recall systems for Pap Smears, Immunisations and Chronic Disease Management. You will be offered the choice of being enrolled on the pap smear register at the time of your consultation. The Australian Immunisation register keeps a record of all vaccinations given and will generate a reminder notice for us when vaccinations are overdue.

PATIENT
FEEDBACK

WHAT DO I DO IF I HAVE A COMPLAINT OR SUGGESTION?

Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you should you have any concerns or suggestions please email the practice manager of your surgery. The contact details will be on the surgery information page.

BEST MEDICAL PRACTICES FROM THE GOLD COAST TO BRISBANE

Medicross Medical looks forward to taking care of your health. We are compassionate about people and passionate about medicine. Find your nearest Medicross practice to book your appointment with us.  

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Medicross Medical PTY LTD™ currently operates 18 independent Medical Centres across Queensland with more Doctors and more Medical Centres coming soon. Our GP Clinics are all staffed by our professional team of Doctors, Allied Health Professionals, Nursing & Support Staff.

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