Helensvale

Medicross Helensvale

3 Sir John Overall Dr Helensvale QLD 4212
p:  07 5573 2122
f:   07 5573 1649

e: helensvalepm@medicross.com.au

Surgery Hours

Monday: 7.30am to 7.00pm
Tuesday: 7.30am to 7.00pm
Wednesday: 7.30am to 5.30pm
Thursday: 7.30am to 9.00pm
Friday: 7.30am to 5.00pm
Saturday: 8.00am to 2.00pm
Sunday: 8.00am to 12.00pm
Public Holidays: Closed

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Welcome to Medicross Helensvale


Listed below is all the information relating to our practice. Remember you can book an appointment online anytime. Simply click the Book Appointment Button.

If you cannot find the information you require please call our practice on 07 5573 2122 during surgery hours.

Appointments

You can make your appointment online 24/7

Medicross Helensvale operates an appointment system. A standard appointment is usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, centrelink forms, procedure or complex/multiple problems, please ask for a longer appointment. Please ensure a separate appointment is made for each family member. Appointments are made for 10 minute intervals (depending on the doctor). Appointment slots are held aside each day for same day urgent consultations or sick children.

Bulk Billing and Fees

Medicross Helensvale is a bulk billing practice. Patients who present with a current Medicare card or DVA card will be bulk billed for eligible services. Patients without a valid Medicare card will be charged a fee at the time of consultation. Employment & Commercial Drivers Medicals are not covered by Medicare and will incur a private fee.

The following consultation fees are applicable.  

  • Private Patients Standard Consultation:   $70.00
  • Private Patients Long Consultation:   $120.00
  • Employment/Commercial Driver Medical:   $120.00
  • Failure to attend without notice fee:   $70.00

Allied Health Services

Medicross Helensvale provides the following Allied Health Services;

  • Dietician
  • Physiotherapy
  • Psychologist
  • Speech Pathology

Please ring our surgery on 07 5573 2122 to arrange an appointemnt or for further information regarding these services.

After Hours

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Medical assistance is available after hours through the National Home Doctor Service.

Phone 13 74 25

Vaccinations

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

Waiting Times

Nobody likes to be kept waiting! Our staff do understand and we try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.

Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.

If your require assistance, please feel free to ask one our staff members. They will be happy to help.

Patient Feedback

Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to:

Kylie Reid, Practice Manager
Medicross Helensvale
3 Sir John Overall Dr, Gold Coast QLD 4212, Australia
Telephone: 07 5573 2122
Fax: 07 5573 1649
Email: helensvalepm@medicross.com.au

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au

Repeat Prescriptions

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

Interpreter Service

Whatever you preferred language, we can help you organise an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.

Medicross Helensvale uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an “over the phone” service or with 48 hours notice an “on site” service.

Medical Certificate

A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.

Health Assessments and Care Plans

Our practice can provide Health Assessments & Care Plans through our CDM Health Nurse.

Test Results

Results are reviewed by the doctors and acted upon in a timely manner with your health in mind. We will contact you if necessary.

Meet our Doctors


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