Medicross Coomera

Days Rd, Upper Coomera QLD 4209, Australia

07 5573 0911

07 5573 0966

coomerapm@medicross.com.au

Surgery Hours

Consultation by appointment. Emergencies will be given priority.

Billing Arrangements

Patients with a current up-to-date Medicare card will be bulk billed for all Medicare eligible consultations. Any patients without a current Medicare card (including newborn babies) will be charged a consultation fee which must be paid at time of consultation (no accounts will be given). All non-eligible Medicare consultations will incur a fee. These include employment medicals, commercial drivers licence medicals, defence force cadet medicals, drivers licence medicals, insurance medicals, centrelink forms. Please ask our reception staff for the cost involved for these consultations.

Fees

The following fees are applicable without a current Medicare card: Standard Consultation: $ 65.00 Long Consultation: $110.00

Vaccinations

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

Appointments

Medicross Coomera Pty Ltd operates an appointment system. A standard appointment is usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, centrelink forms, procedure or complex/multiple problems, please ask for a longer appointment. Please ensure a separate appointment is made for each family member. Appointments are made for 10 to 15 minute intervals (depending on the doctor). Appointment slots are held aside each day for same day urgent consultations or sick children.

Repeat Prescriptions

In order to monitor your health and fulfill our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

Interpreter Service

Whatever you preferred language, we can help you organize an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.

Medicross Coomera uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an “over the phone” service or with 48 hours notice an “on site” service.

Sickness Certificates

A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.

Ultrasound Services

On-site ultrasound services available for eligible patients.  Service provided by Dr L. Jewaskiewitz.

After Hours Care

Our after hours medical services are held in conjunction with Medcall. Medcall are a fully accredited service. Their direct number is (07) 5531 1224. Please remember to telephone 000 for immediate attention in the event of a medical emergency.

Patient Feedback

Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to:

Amanda Lunson, Practice Manager
Medicross Coomera
Days Rd, Upper Coomera QLD 4209, Australia
Telephone: 07 5573 0911
Fax: 07 5573 0966
Email: coomerapm@medicross.com.au

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646 or  www.oho.qld.gov.au

Waiting Times

Nobody likes to be kept waiting! Our staff do understand and we try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.

Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.

If your require assistance, please feel free to ask one our staff members. They will be happy to help.