North Maclean

You can make your appointment online 24/7

Medicross operates an appointment system. A standard appointment is usually adequate to deal with most health issues. If you are making an appointment for an insurance or employment medical, centrelink forms, procedure or complex/multiple problems, please ask for a longer appointment. Please ensure a separate appointment is made for each family member. Appointments are made for 10 minute intervals (depending on the doctor). Appointment slots are held aside each day for same day urgent consultations or sick children.

Medicross North Maclean is a bulk billing practice. Patients who present with a current Medicare card or DVA card will be bulk billed for eligible services. Patients without a valid Medicare card will be charged a fee at the time of consultation.

Private Patients Standard Consult                $70.00

Employment, Commercial Driver Medicals and other medicals are not covered by Medicare and will incur a private fee. Some procedures are also privately charged. Please check with our friendly reception staff for fees.

Medicross North Maclean provides the following Allied Health Services;

• Podiatrist – Philip Chan
• Physiotherapist – Chris Gardener
• Exercise Physiologist – Kate Dean
• Dietitian – Alicia Zaniewska

Please make an appointment with reception. Bulk billing available for patients with eligible care plan.

Medical assistance is available after hours through the National Home Doctor Service.

Phone 13 74 25

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

Nobody likes to be kept waiting! Our staff do understand and we try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.

Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.

If your require assistance, please feel free to ask one our staff members. They will be happy to help.

Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to:

Haesel Jennings, Practice Manager
Medicross North Maclean

Cnr Mt Lindesay Hwy and St Aldwyn Roads, North Maclean QLD 4280, Australia
Telephone: 07 3802 0477
Fax: 07 3802 2409
Email: northmacleanpm@medicross.com.au

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

Whatever you preferred language, we can help you organise an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.

Medicross North Maclean uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an “over the phone” service or with 48 hours notice an “on site” service.

A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.

Our practice can provide Health Assessments & Care Plans through our CDM Health Nurse.

Results are reviewed by the doctors and acted upon in a timely manner with your health in mind. We will contact you if necessary.