Elite Med (Westfield Coomera)

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Welcome

Elite Med Family Medical Centre aims to provide comprehensive coordinated healthcare services, promoting health and wellbeing as well as managing illness.

Our GPs are independent clinicians and are responsible for all decisions regarding patient medical treatment and healthcare. We offer a dedicated team of both male and female doctors.

BOOKINGS ARE OPEN

Elite Med is Now Open! Make your appointment online today!

women's health

Women's Health

health assessments

Health Assessments

mental health

Mental Health

men's health

Men's Health

annual health checks

Annual Health Checks

work cover

Work Cover

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Children's Health

immunisations

Immunisations

prp injections

PRP Injections

antenatal care

Antenatal Care

care planning

Care Planning

cosmetics

Cosmetics

Antenatal-Ultrasounds

Antenatal Ultrasounds

minor surgery

Minor Surgery

bio identical hormone clinic

Gold Coast Bio-Identical Hormone Clinic

ELITE MED

Shop 1108, Westfield Coomera, Foxwell Road, Coomera QLD 4209
P:  07 5570 7777
E: elitemedpm@medicross.com.au

SURGERY HOURS

Monday: 9.00am to 5.00pm
Tuesday: 9.00am to 5.00pm
Wednesday: 9.00am to 5.00pm
Thursday: 9.00am to 5.00pm
Friday: 9.00am to 5.00pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed

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Listed below is all the information relating to our practice. Remember you can book an appointment online anytime. Simply click the Book Appointment Button. If you cannot find the information you require please call our practice on 07 5570 7777 during surgery hours.

Consultations

Most consultations are standard consultations. A full schedule fee of other fees are available
upon request.

Booked Appointments

Our medical centre operates on an appointment and walk-in basis. Please phone (07) 5570 7777 to book an appointment or book online at www.medicross.com.au

Urgent Appointments

Urgent appointments will be seen by the next available GP. Please advise reception if you believe you require an urgent appointment. Urgent appointments will be triaged by the nurse on duty.

Walk Ins

Walk-ins are accepted, however there may be an unavoidable wait as priority is given to patients who have a booked appointment with their GP. All patients should present to reception with their current Medicare Card. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.

Fees & Payment Policy

Elite Med Family Medical Centre is a mixed billing practice and we offer bulk-billing to children under the age of 16 years old, aged pensioners with a concession card and DVA gold card holders.

STANDARD CONSULTATION
A consultation that lasts less than 20 minutes: $79.00
Medicare rebate: $37.05
Out of pocket: $41.95

LONG CONSULTATION
Between 20- 40 minutes: $120.00
Medicare rebate: $71.70
Out of pocket: $48.30

INITIAL HORMONE CONSULTATION: $79.00

ANTENATAL CONSULTATION *Includes antenatal ultrasound: $79.00 (Medicare rebate: $40.10   Out of pocket: $38.90)

All childhood immunisations, repeat referrals, review of results and some procedures are bulk-billed.

Fees may vary due to the length and complexity of a consultation and are determined by the GP. Many complex services such as health assessments and management plans are also bulk billed. Payment of fees is required at the time of consultation.

We have EFTPOS facilities and accept Mastercard and Visa. Our staff, through our Medicare Ezyclaim and on-line services, are happy to lodge your Medicare claim enabling rapid rebates. Medicare offices are located in Ashmore and Southport.

Privacy Policy

Management of Patient Health Information – Our medical centre complies with all confidentiality and privacy obligations. Please refer to our privacy policy, or request a copy from reception. Our privacy policy is also online at www.medicross.com.au

Patient Feedback & Complaints

We value your feedback. Should you have a concern please speak with our Practice Manager. Alternatively feedback can be provided via email elitemedpm@medicross.com.au or via forms available at reception. Complaints can also be made to the Office of the Health Ombudsman QLD, www.hqcc.qld.gov.au or phone 133 646.

Recall/Reminder System

Our centre participates in the national, state or territory directory reminder systems, and centre specific reminder systems, which inform you of recurring healthcare issues such as annual checkups, care planning and immunisations. Please advise reception if you do not wish to receive reminders. Patients will be contacted for recall where clinically indicated.

Telephone Policy

Most issues are best dealt with in consultation with your GP who will endeavour to take your call where practical. At times, your GP may be attending to other patients and may need to return your call. Please inform our reception staff if your call is urgent.

Test Results & Referrals

Test results can be obtained in a booked consultation or we will arrange a mutually convenient time to call you with your results. Referrals to specialists must be made during a consultation and will not be provided from a phone request.

In unavoidable circumstances GPs may provide repeat referrals or scripts, however this is done at the GP’s discretion and may attract a fee.

After Hours & Home Visits

Medical assistance is available after hours through the National Home Doctor Service. Phone 13 74 25

EMERGENCIES

Please call Triple Zero (000) or attend the nearest hospital in an emergency. The nearest hospital to the centre is: Gold Coast University Hospital, 1 Hospital Lane, Southport QLD 4215.

Translator Service

For patients with language difficulties a telephone translator service can be arranged on 131 450. For patients with hearing difficulties an Auslan interpreter can be arranged on 1300 287 526. Please advise the receptionist if you think this might be needed.

Allied Health Services

Elite Med provides the following Allied Health Services;

  • Dietician

  • Physiotherapy

  • Psychologist

  • Diabetes Educator

  • Exercise Phyiologist

  • Chiropractor

Please ring our surgery on 07 5570 7777 to arrange an appointment or for further information regarding these services.

Vaccinations

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

Waiting Times

We book most consultations as standard consultations and do our best to keep to these times to prevent inconvenient delays to you.

If you feel that you require a consultation longer than a standard consultation, please inform the staff at reception and they will try and accommodate your needs.

When there is an urgent situation e.g. a patient has a heart attack, this will take precedence over booked patients and may create unforseen delays.

Repeat Prescriptions

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.

Medical Certificate

A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.

Health Assessments and Care Plans

Our practice can provide Health Assessments & Care Plans through our CDM Health Nurse.

CANCELLATION POLICY

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask for scheduled appointments to be cancelled at least 3 hours in advance for General Practitioners. Our doctors want to be available for your needs and the needs of all our patients. When a patient does not show for a scheduled appointment, another patient loses an opportunity to be seen. There will be a fee of $50 ($25 for concession card holders) assessed if we do not receive a call to cancel the appointment. No part of this fee is claimable from Medicare. Failure to attend appointments without sufficient notice will result in a letter informing the patient of their non-arrival. Should a patient not attend their appointment three times in a row without cancellation and has not paid the fee, patient may be asked to seek treatment elsewhere.

Our Medical Centre is conveniently located at Westfield Coomera on the Gold Coast.

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