A medical certificate may only be issued after an examination by a doctor, you will therefore need to make an appointment to see the doctor in person.
Medicross Greenbank is our Medicross Medical Practice conveniently located at the Greenbank Shopping Centre in Greenbank. If you need an excellent GP in the Greenbank area please book an appointment with us today. New patients are welcome.
This medical practice operates on an appointment system.
Medicross Greenbank is a MIXED billing clinic. Many of our patients will be charged an up-front fee and receive a Medicare rebate for the appointment.
STANDARD CONSULTATION
A consultation that lasts less than 20 minutes: $80.00
Medicare rebate: $43.90
Out of pocket: $36.10
LONG CONSULTATION
Between 20-40 minutes: $125.00
Medicare rebate: $84.90
Out of pocket: $40.10
Please contact our surgery to arrange an appointment or for further information regarding these services.
Medical assistance is available after hours through the National Home Doctor Service.
Home visits are available in special circumstances. Please discuss these options with the reception staff or your doctor.
Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.
We try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.
Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.
If you require assistance, please feel free to ask one our staff members. We are happy to help.
Our goal is to provide a quality and professional medical service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to the Practice Manager at this medical practice (contact details can be found in the contact info box).
From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.
We believe that problems are best dealt with through the Practice or alternatively our Head Office.
However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.
Office of the Health Ombudsman: PO Box 13281 George Street, Brisbane Qld 4003, Phone: 133 646
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor (or if your usual doctor is not available, one of the other doctors) in order to receive further prescriptions for your medications.
Whatever your preferred language, we can help you arrange an interpreter to assist with any language barriers. We also arrange interpreters through NABS, National Auslan Interpreter Service, for our deaf patients.
This medical practice uses the Telephone Interpreter Service 1300 131 450 when required. We can arrange an “over the phone” service or an “on site” service with 48 hours notice.
The policies on receiving and returning phone calls and electronic communications may vary at our independent Medical Practitioners. All urgent phone and electronic communications are given to the practices’ Registered Nurses on duty to triage and follow up with the Medical Practitioner concerned. All non-urgent patient communication with our Independent Medical Practitioners is passed on by our reception team. All correspondence is triaged to ensure the information is given to the appropriate staff member or Independent Medical Practitioner in a timely manner.
Further details of our communication policy are available on request from our reception staff.
Please see the link below for a copy of Medicross Greenbank’s Practice Information Sheet. This document includes information about
Appointments are required. All patients should present to reception with their current Medicare Card. At times you may experience a waiting period due to GPs tending to urgent or complex medical issues. We apologise for any inconvenience and appreciate your understanding.
Please see below a copy of Medicross Greenbank’s Privacy Policy
Protecting Your Privacy Brochure for Patients – Updated July 2023
Our website does not capture or store any patient information. We offer a feedback form online for patients to enter a name, email and message. This may be done under a pseudonym. Completed forms are emailed to HR and deleted once actioned.
We do provide a link to a third-party appointment software package called Hot Docs for online appointment booking. Their Privacy Policy can be viewed at: https://practices.hotdoc.com.au/privacy-policy/
