Upper Coomera

Welcome to Medicross Upper Coomera

Listed below is all the information relating to our practice. Remember you can book an appointment online anytime. Simply click the Book Appointment Button.

If you cannot find the information you require please call our practice on 07 5561 8744 during surgery hours.

Medicross Upper Coomera

River Meadows Shopping Centre, Cnr Reserve & Hargraves Rd, Upper Coomera
P: 07 5561 8744
F: 07 5580 6571
e: uppercoomerapm@medicross.com.au

Surgery Hours

Monday: 8.30am to 6.00pm
Tuesday: 8.30am to 6.00pm
Wednesday: 8.30am to 6.00pm
Thursday: 8.30am to 6.00pm
Friday: 8.30am to 6.00pm
Saturday: 9.00am to 1.00pm
Sunday: 9.00am to 1.00pm
Public Holidays: 9am – 1pm
Christmas Day: CLOSED

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Appointments

You can make your appointment online 24/7

Medicross Upper Coomera operates by appointment with 10 and 20 minute consultations. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority. Please request a longer consultation (20 minutes) if you wish to discuss more than one issue. We endeavour to run on time but emergencies occasionally make this unavoidable. We are sorry if at times you are kept waiting. Some appointments take longer than anticipated. At sometime, it may be yours. Our reception staff will inform you of any delays.

Bulk Billing and Fees

Medicross Upper Coomera is a bulk billing practice however, some surgical procedures may carry a modest $20 fee to cover consumables. All pre-employment medicals, insurance medicals and commercial driving medicals are privately billed as they are not covered by Medicare.

Allied Health Services

Medicross Upper Coomera provides the following Allied Health Services;

  • Dietician
  • Male and Female Psychologists
  • Exercise Physiology
  • Clinical Psychologists

Please ring our surgery on 07 5561 8744 to arrange an appointment or for further information regarding these services.

After Hours

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Medical assistance is available after hours through the National Home Doctor Service.

Phone 13 74 25

Vaccinations

Immunisation is a simple and effective way of protecting children and adults against certain diseases. It not only protects individuals who have the immunisation, but also others in our community, by increasing the level of immunity and minimising the spread of disease. Immunisation uses the body’s natural defence mechanism – the immune response – to build resistance to infectious diseases.

Immunisation helps people stay healthy by preventing many serious infections.

Patients are encouraged to take advantage of free vaccines made available by the Federal and State Governments. Please ask our nursing staff or your doctor for further details.

Waiting Times

Nobody likes to be kept waiting! Our staff do understand and we try to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical surgery – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff to confirm whether your doctor is running on time BEFORE you arrive for your appointment.

Should you no longer require your appointment please let us know. We do charge a NO SHOW fee if you do not arrive for your appointment.

If your require assistance, please feel free to ask one our staff members. They will be happy to help.

Patient Feedback

Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you – should you have any concerns or suggestions, please telephone, write or email to:

Practice Manager
Medicross Upper Coomera
River Meadows Shopping Centre, Cnr Reserve & Hargraves Rd, Upper Coomera
Telephone: 07 5573 0911
Fax:07 55618744
Email: ucmc@bigpond.com

From time to time this Practice invites patients to complete questionnaires on their views of the Practice and ways in which our service can be improved. These surveys are confidential.

We believe that problems are best dealt with through the Practice or alternatively our Head Office.

However, if we are unable to assist, you may prefer to contact the Office of the Health Ombudsman for handling complaints.

Office of the Health Ombudsman: PO Box 13281 George Street,  Brisbane Qld 4003, Phone: 133 646

www.oho.qld.gov.au

Repeat Prescriptions

Appointments should be made for all repeat prescriptions for review and management of your medical condition.

Medical Certificate

A medical certificate may only be issued after an examination by a doctor, so you will need to make an appointment to see the doctor.

Test Results

All results need to be followed up. An appointment should be made to discuss results unless directed otherwise by your Doctor.

Ongoing Referrals

Requests for new or ongoing referrals for specialists and other allied health providers are require an appointment to be made.

After Hours Arrangements

We provide after hours care to our patients through the National Home Doctor Service. For urgent medical attention after hours, please phone 13 7425  This service may not be bulk billed.

Confidentiality

Your medical record is a confidential document. It is the policy of our practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 13 Australian National Privacy Principles available at www.privacy.gov.au/health/index.html. A copy of our privacy policy is available at reception and here.  Please see reception to access your personal health information.

Your Rights

We constantly strive to provide our patients with the best possible health care. If you have a problem we would like to hear about it. Please feel free to talk to your doctor or the practice manager. Alternatively, you may prefer to write to us using our complaints form or suggestion box located in the waiting room. If you feel your complaint has not been adequately handled or resolved by the practice contact the Healthy Quality and Complaints Commission.

Meet our Doctors


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