FAQs

Frequently Asked Questions

This section of the website provides information for patients and answers frequently asked questions. If you do not find the information you need please contact your local Medicross Medical Centre.  Medicross Medical Pty Ltd are GPA Accredited. 

Patient Privacy: This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please ask your local Medicross Practice.

Payments

What are the costs?

The majority of our surgeries bulk bill all patients with a current Medicare card. For information regarding the specific billing arrangements of the surgery you would like to visit please go to the information section for your surgery.

What are the billing arrangements?

For private patients fees are payable at the time of consultation by cash or credit cards including MasterCard and Visa or via EFTPOS.

After Hours

What if I need to see a doctor after hours?

Please contact the National Home Doctor Service on 13 74 25

NationalHomeDoctorService

New Patients

Does your practice see new patients?

Medicross welcomes new patients to our surgeries. You will find our patient enrolment form on this website. Please complete this document as accurately as possible and bring it with you at the time of your initial consultation. Please arrive early for your first consultation so that our reception staff can enter your details.

Allied Health Professionals

Does your surgery offer Allied Health appointment?

Medicross has partnered with Allied Health Services Australia. Services currently offered at all of our surgeries include: Physiotherapist, Exercise Physiologist, Psychologist, Podiatrist, Dietician and Diabetes Educator

Waiting Time

What is the waiting time like for doctors?

Nobody likes to be kept waiting. Our staff understand this and endeavour to manage all appointments as punctually as possible. However, due to the unpredictable nature of a medical practice – doctors do frequently run behind time. We regret any inconvenience caused due to these delays. Please feel free to contact our surgery staff before you arrive for your appointment to confirm whether your doctor is running on time.

Test Results

How do I get my test results?

Please make an appointment with your doctor to discuss your test results.

Can I get a family member’s test results?

A family member can only access your test results with your permission. Privacy laws make it illegal to disclose any information about a patient without their prior consent. If you want a family member to have access to your results, you will need to have that noted that in your file.

Pathology

Is there a pathology collection centre nearby?

Yes, all Medicross practices have pathology collection centres onsite for your convenience.

Reminders & Recalls

Does your surgery offer a recall system?

Medicross offers recall systems for Pap Smears, Immunisations and Chronic Disease Management. You will be offered the choice of being enrolled on the pap smear register at the time of your consultation. The Australian Immunisation register keeps a record of all vaccinations given and will generate a reminder notice for us when vaccinations are overdue.

Standard Appointment

Standard Appointment vs Long Appointment

A standard appointment is usually booked for 10 minutes. Please ask the receptionist to book a longer consultation if you need a general check-up, have multiple or complex problems or need a consultation that will include counselling.

Interpreter Services

Do you offer interpreter services?

Whatever your preferred language; we can help you organize an interpreter to assist with any language barriers. Medicross uses the Telephone Interpreter Service 1300 131 450 when required. We can organise an “over the phone” service or with 48 hours notice an “on site” service. We also arrange interpreters through the National Auslan Interpreter Service, for our hearing impaired patients.

Medical Records

How are my medical records kept?

We follow the recommended guidelines for confidential storage of all personal information in accordance with the National Privacy Legislation. For a copy of our privacy policy please contact our surgery

How do I get my records transferred to Medicross?

You will be required to sign an authority form which will allow us to obtain them. Please speak with one of our friendly medical receptionist and we’ll organise it for you.

Patient Feedback

What do I do if I have a complaint or suggestions?

Our goal is to provide a quality and professional service in a comfortable and caring environment. We are happy to hear from you  should you have any concerns or suggestions please email the practice manager of your surgery. The contact details will be on the surgery information page.

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